As the NHS battles to cope with a target to switch to electronic patient records by 2020 it may be time to ask whether the deadline itself is unhealthy. In a world where the amount of data is exploding and demand for the health service is soaring it’s easy to see why the government has been so anxious to modernise the way we keep records. After all, few people – whether patients or clinicians – truly believe paper-based systems are the best choice to survive and flourish in a digital age.
In reality, however, hospitals continue to rely on the old ways despite successive government campaigns to modernise their systems. Large technology programmes such as the NHS National Programme for IT (NPfIT) and “Care.data” have certainly not inspired confidence, with both being cancelled despite a lot of effort and money spent on them.
Now the government wants the electronic patient records that once targeted for 2007 in place within four years. Can it happen? Well, anecdotal evidence suggests a lot people in the NHS take the attitude ‘we’ll believe it when we see it’.
The first hurdle is simply getting the buy-in of key users. Many consultants and GPs remain unconvinced – patient records may be two inches thick but it is still possible to thumb through them and find what you want. An electronic record, with 200 images, is a bigger challenge.
In an ideal world, people would instantly choose the more modern and efficient electronic patient record option. In the real world of resource limitations and legacy patient records – not to mention ingrained working practices – a simple switch over is not going to happen.
So, the diagnosis is clear, the symptoms are obvious – but we really need a different course of treatment. A sensible diet of good habits and localised but coordinated change including local stakeholders is more likely to succeed than major surgery. There is no single big bang technology fix available – certainly not one that is affordable – and back-file scanning of old paperwork is unlikely to be cost effective. In that light, recognising that legacy systems and processes will be around for longer than most people would like is the key.
Joining the paper and digital worlds together is not impossible – in fact it is absolutely essential to ease the transition to fully digital patient care. Eventually doctors can be augmented by intelligent systems which will bring a whole new set of processes and cultural challenges to healthcare worldwide – not just in the NHS. But before we get there we need to rework the NHS and all the types of information it currently uses.
Will we be paperless by 2020? It’s highly unlikely. So it’s time to live in the real world and make paper and digital work seamlessly together. Here are ten top tips on the long road to a paperless NHS:
Trusts probably won’t admit they lose records, but they do. Not in the sense that they are left on the streets or on the Tube – most are lost somewhere inside a hospital. Many NHS employees don’t see this as ‘lost’ or a as a data breach – but patients and the regulators may think differently.
John Culkin, Director of Information Management, Crown Records Management