Promoting person-centred care

nursing in the community - healthy communities - person-centred care

Through our work with healthcare professionals and people living with HIV, it has always been clear that when patients have positive interactions with healthcare professionals, it has a beneficial impact on their physical, emotional and mental health. That’s what inspired the team at Waverley Care to create and launch a free new training tool, Putting Caring Conversations into Practice as part of supporting person-centred care.

Available to all staff working within general practice, the interactive tutorial aims to break down barriers that can exist between patients and healthcare professionals, encouraging conversations which result in positive outcomes for both parties and so promote person-centred care.

Funded by the Scottish Government, the resource is based on a model created by Professor Belinda Dewar at the University of the West of Scotland, who observed over 240 hours of conversations in care settings. We worked closely with Belinda to develop the resource as well as with an advisory panel of healthcare professionals who helped us pull together content for the resource, attended design meetings and made suggestions on the overall look and feel.

The tool is completely interactive, bringing to life the benefits of effective conversations in everyday practice settings. The tutorial can be completed either individually or as a group, making it perfect for practice training sessions and can form part of staff CPD logs. The resource includes:

  • Patient and healthcare professional case studies
  • Individual or group learning options
  • A reflective learning approach
  • Downloadable resources
  • CPD certificate

Healthcare professionals have found that having caring conversations can improve job satisfaction and enjoyment, reminding staff why they entered a care profession in the first place.

Waverley Care has been working with individuals with long-term health conditions since 1991 and we know the importance of creating an environment in which patients feel comfortable to have open and honest conversations about their healthcare needs. The resource will give staff the knowledge, skills and inspiration to put caring conversations into practice and features the inspirational real life stories of healthcare workers and people living with HIV talking about their experiences.

Waverly Care urges GP practices across the country to sign up for this training tool and place Caring Conversations at the heart of their professional practice. To access the free Caring Conversations resource please visit:

Grant Sugden , Chief Executive of Waverley Care

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